Technical Support & Maintenance for Vending & Coffee Machines

Reliable technical support matters when food and drink availability is part of the everyday workplace experience. Our technical support and maintenance service helps customers keep their solutions working well, reduce avoidable disruption and protect uptime across site.

It is designed for customers who want expert support behind their equipment, whether as part of a wider service model or alongside a more self-managed day-to-day setup.

Support across all Selecta solutions

We provide national technical support and maintenance across a wide range of self-serve solution areas, including vending, coffee, water and unmanned retail, as well as coffee machines for coffee shops and restaurants.

That means one support route for the equipment that helps keep your workplace refreshed, productive and moving throughout the day.

Fault diagnosis and repair

When issues arise, we work to identify the cause and get the right support in place quickly. This can often be done remotely via telemetry.

Parts and labour support relating to general wear and tear

Our service is designed to give customers confidence that technical issues can be handled efficiently and professionally.

Planned maintenance

We plan in filter changes and boiler inspections when necessary to help protect performance, reduce downtime and maintain compliance.

Performance support

Good technical service is not only about fixing faults. It is also about helping equipment continue to perform as it should over time.

National Coverage

Our experienced teams offer national coverage across the UK

Technical support or fully managed?

Not every site needs the same level of support.

Technical support is the right fit if you want to manage filling or day-to-day site activity internally, but still want dependable maintenance and repair support.

Fully managed service is better if you want Selecta to take care of replenishment, cleaning, maintenance and day-to-day operation as well.

Visit our fully managed service
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A practical way to protect uptime

When self-serve food and drink is part of the workplace offer, downtime can quickly affect the user experience. Strong technical support helps keep solutions available, supports smoother day-to-day operation and gives your teams one less issue to manage.

Helpful links

For more details on our technical service, or how to report a fault, please refer to our Frequently Asked Questions